Why New Supervisor Training Services Found To Be Key A Key Ingredient Of Business Growth

By Nancy White


If businesses are to prosper it is vital to provide new supervisor training services, yet it is in this area that many businesses fail. Frequently too many supervisors are appointed in positions without first acquiring the necessary skills.

It is unlikely that a company would appoint a trades person or a technician without first verifying that they had both the skills and tools required to do the job. With supervisors, however, it regularly happens that new appointees are sent out into the workplace totally unprepared for the demands that lie ahead of them. As a result many newly appointed supervisory staff rapidly begin to doubt their own abilities, suffer crises of confidence and soon begin to fail in the execution of their core responsibilities. This leads to a vicious circle of anxiety and stress which in turn feeds back into the job situation only serving to make matters worse.

The heads of some companies seem to believe in a strange fallacy that leadership skills are incumbent within people from birth, or in other words people chosen with sufficient potential will cope with overwhelming situations in the workplace relying solely on raw intrinsic talent. Another fallacy is the belief that if any employee excels technically, he or she will also be likely to succeed with supervisory duties. This theory stems from the belief that the technical aspects of a job are the most important, and it is simply assumed the individual concerned will also have the ability to handle the man management tasks which are regarded more as an ancillary function.

Technical ability and experience is clearly necessary to perform adequately, however, leading companies have realized that their growth and success is heavily dependent upon this lower level of management, the supervisor, and invest considerably in this area. Successful businesses have been known to call this body of knowledge and experience a supervisory toolbox. Many larger companies have training departments dedicated towards the development and ongoing coaching of supervisors. Smaller businesses can equally take advantage of the wealth of training consultant businesses that specialize in this area

Typically a leadership development program would be split into the following main categories of development. Firstly leading people which would involve the subjects of motivation and empowerment, decision-making and problem solving, communication and how to select and develop people for your team.

Another important area for a new or prospective supervisor is the workplace planning function. Topics covered within this module will deal with why companies plan and why it is so important. Forecasting, setting objectives and putting plans into action are important aspects to consider and each industry would typically have its own area of focus regarding procedure and policy. Health and safe working practice, as well as environmental factors, would also feature prominently.

Of vital importance is the subject of organization or put more simply the process of how to get things done through others. The all-important management tools, delegation, communication and of course developing and managing teams, and the relationships both within and between teams.

No supervisory development program would be complete without acquiring the skills to control and monitor progress within the organization. This would include the methods through which performance is measured, evaluated and where necessary action is taken to correct and improve performance.

If supervisors are to be successful, and companies should sincerely wish that they are, then it is absolutely necessary to invest the time and resources to make this happen. Empower line mangers with a decent set of tools.




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